Refund policy

Returns and Refunds

Your right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel your order 
within 14 days of receiving it, without giving a reason. You then have a 
further 14 days to return the goods to us.

To cancel, email contact@welova.co.uk with your order number. Please do 
not send anything back before contacting us, as we will confirm the 
correct return address.

Condition of returned goods
Supplements are sealed for health and hygiene reasons. If the seal has 
been broken, the item cannot be returned unless it is faulty. Unopened, 
sealed tubs in their original packaging can be returned in full.

Return postage
Return postage is at your cost unless the item is faulty or was sent in 
error, in which case we cover it.

Your refund
We refund within 14 days of receiving the goods back, or of receiving 
proof that you have sent them. Refunds are issued to the original payment 
method and include the standard outbound delivery charge you paid.

Faulty or incorrect items
If your order arrives damaged, faulty or incorrect, contact us within 30 
days and we will replace it or refund you in full, including postage both 
ways.

Contact
contact@welova.co.uk - we reply within one working day.